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Support2019-04-29T18:41:05-05:00

We Are Here To Help!

 We are happy to offer free support for our customers. Really!

Providing personal, hands-on support to our customers when they need it is a no-brainer for us. We don’t have complex phone trees or complicated support ticket tracking systems. We pick up the phone and we reply to emails when our customers need us. For us, support is pretty simple: it’s just us helping you.

When we build a website for your business, help you with your social media presence or host your website, we won’t immediately abandon you once you pay us. Sad but true story, there are some web services companies out there who will. Our staff at Greenlight Websites will work with you to make sure the finished product is something that you love and are proud to share with friends, family, colleagues and anyone else who will listen!

Sometimes getting the job done right requires multiple versions and drafts and we are cool with that. Because at the end of the day, it’s all about you. We want you to be happy with the service we provide and become a trusted partner you can depend on when the unexpected happens.

Give Us A Call!

(207) 200-4126

I am not a GreenLight customer, can you still help me?

Probably!  We have been doing this website thing for just about 20 years and have seen and learned a lot.  If we can help you with a quick question or some friendly advice, we are HAPPY TO HELP!  For payment, we ask that you post a review on facebook, google so we can help even more people.  

FAQs

Here are a few do it yourself answers to frequently asked questions

How do I access my email via the web?2019-02-28T11:39:10-05:00

Go to your website address in any browser and then add ‘ /webmail ‘ at the end of the url at the top of the screen.

For example: http://www.greenlightwebsites.com/webmail

Note: You may need to click OK or Continue thru any security warnings. Then type in your email address and email password to get to the control panel. From there you can choose from 3 different email browsers – the most commonly used is “roundcube”.

How do I setup an away message while I am on vacation?2019-02-28T11:39:32-05:00

Continue thru any security warnings, enter your email address and email password, click the ‘auto responders’ icon, click ‘Add Auto Responder’. On the Autoresponder form, change the [Interval] to 1 // type %from% in [from] box // type “AUTO-RESPONSE %subject%” in the [subject] box // type in the body of the message (for example: “this is an automated message, I will be away from xx to xx. Please contact xx in my absence..”) // click the CUSTOM button for the start and stop dates/times and select the start and end days/times, click the CREATE/MODIFY button. That’s it!

How do I change my email password?2019-02-28T11:40:02-05:00

Go to http://www.greenlightwebsites.com/webmail , click OK or Continue thru any security warnings, enter your email address and email password, click the ‘change password’ icon and type in your new password. Note that you will need to update any mobile devices with your new password as well.

Where do I go to see my visitors stats reports?2019-02-28T11:40:34-05:00

Login to your control panel at https://www.greenlightwebsites.com:2083 then click on WEBALIZER in the LOGS area of the screen. Alternately, you can choose AWStats to view your stats in the same area.

How do I setup my mobile device to accept email?2019-02-28T11:41:04-05:00

Device settings vary greatly, give us a call or email us with your device type and we will walk you through it.

Our Goal is For You to Love Your Website!

CONTACT US TODAY TO GET STARTED

Contact Us